dcsimg
2007 2008 2009 2010 2011
Employee injury frequency rate (No. of accidents per million hours worked) 3.57 2.88 3.18 1.77 2.02
Contractors injury frequency rate   4.31 3.45 4.35 3.59 3.21
Net sales from operations(a) (€ million) 36,349 45,017 31,769 43,190 51,219
Operating profit   686 (988) (102) 149 (273)
Adjusted operating profit   292 580 (357) (171) (535)
Adjusted net profit   294 521 (197) (49) (262)
Capital expenditure   979 965 635 711 866
Adjusted capital employed, net at year end   7,149 8,260 7,560 7,859 8,600
Adjusted ROACE (%) 4.6 6.5 (2.6) (0.6) (3.1)
Refinery throughputs on own account  (mmtonnes) 37.15 35.84 34.55 34.8 31.96
Conversion index (%) 56 58 60 61 61
Balanced capacity of refineries (kbbl/d) 748 737 747 757 767
Retail sales of petroleum products in Europe(b) (mmtonnes) 12.65 12.03 12.02 11.73 11.37
Service stations in Europe at year end(b) (units) 6,440 5,956 5,986 6,167 6,287
Average throughput per service station in Europe(b) (kliters) 2,486 2,502 2,477 2,353 2,206
Retail efficiency index  (%) 1.49 1.56 1.61 1.53 1.50
Employees at year end (units) 9,428 8,327 8,166 8,022 7,591
Direct GHG emissions (mmtonnes CO2eq) 8.42 7.74 7.29 7.76 7.23
SOX (sulphur oxide) emissions (ktonnes SO2eq) 26.19 23.18 21.98 28.05 23.07
NOX (nitrogen oxide) emissions  (ktonnes NO2eq) 7.59 7.38 7.35 7.96 6.74
Water consumption rate (cm/tonnes) 36.25 36.29 35.99 28.36 31.07
Customer satisfaction index (likert scale) 8.22 8.14 7.93 7.84 7.74
  1. Before elimination of intragroup sales.
  2. 2007 data include downstream activities in the Iberian Peninsula divested to Galp in October 2008.

The injury frequency rate for Eni employees increased by 14% from 2010: in 2011, 26 accidents occurred.

In 2011, NOX and SOX emissions significantly declined (down 15% and down 18%, respectively) from 2010, due to the use of natural gas to replace fuel oil and to energy saving measures.

In 2011, this segment reported an adjusted net loss of €262 million worsening by €213 million from 2010, reflecting unprofitable refining margins due to rising costs for oil-based feedstock and for energy utilities linked to the former that could not be transferred to prices at the pump, also due to weak demand and excess capacity in the Mediterranean basin. Marketing results were positive but shrinking due to the decline in retail and wholesale demand for products.

Return on average capital employed on an adjusted basis was a negative 3.1% (-0.6% in 2010).

In 2011 refining throughputs were 31.96 mmtonnes (down 8.2% from 2010). In Italy, processed volumes decreased by 8.7%, reflecting the decision to cut throughputs at the Venice plant in response to an unfavorable market scenario and the impact of planned standstills at the other plants. Outside Italy, Eni’s refining throughputs decreased by 5.3% in particular in the Czech Republic as a consequence of the relevant planned downtime at the Litvinov refinery.

Retail sales in Italy of 8.36 mmtonnes decreased by 3.1%, driven by lower consumption of gasoil and gasoline in an unfavorable market scenario with high competitive pressure. Eni’s average retail market share for 2011 was 30.5%, up 0.1 percentage points from 2010.

Retail sales in the rest of Europe of 3.01 mmtonnes were down by 2.9% from 2010. Volume additions in Austria, reflecting 2010 acquisitions were offset by lower sales in Germany due to certain lease contract terminations, in France due to the rationalization of the network of service stations and in Eastern Europe due to declining demand.

Capital expenditure of €866 million related mainly to projects designed to improve the conversion capacity and flexibility of refineries, logistics, upgrade of the fuel distribution network in Italy and in the rest of Europe and initiatives in the field of health, safety and the environment.

In 2011, total expenditure in R&D in the Refining & Marketing Division amounted to approximately €32 million, net of general and administrative costs. In the year, 8 patent applications were filed.

Production cycle of refined products in 2011Production cycle of refined products in 2011

www.eni.com

  • Eni S.p.a. – Registered head office
    Piazzale Enrico Mattei, 1 00144 Roma

  • Vat number
    n. 00905811006

  • Company share capital
    € 4.005.358.876,00 paid up

  • Rome Company Register
    n. 00484960588

  • Branches
    Via Emilia, 1, e Piazza Ezio Vanoni, 1
    20097 – San Donato
    Milanese (MI)